Blog Posts

The pandemic shook and changed the hospitality sector to its core. When businesses stayed closed, when people were stuck in

Last week, I encountered a situation that occurred at a four-star hotel in Istanbul. The hotel manager had noted VIP

When I chatted with a hotel manager last week, they said they weren’t sure whether to invest in automated check-in

When I chat with friends working at hotels, they tell me how much guests’ expectations have changed in the last

Last week a hotel manager asked me this question: “Why are our guests now asking us questions about our environmentally

The change experienced in the hospitality sector over the last five years has surpassed the previous two decades. AI technologies

Last week I was talking with a hotel manager. The photos they shared to promote the hotel on social media

I was talking with a hotel manager recently. They were talking about a four-star hotel. The interior design flawless, service

One of the most important calls you get as a hotel manager is undoubtedly customer complaints. But today these complaints

The biggest transformation I’ve witnessed in the hospitality sector over the past five years has undoubtedly been digital technology seeping

Have you ever thought about who the person is that shapes a hotel’s morning, evening, and night? Yes, there’s a

A small incident at a hotel last week made me think. The reception manager, because of the feedback they gave

Success in the hospitality sector is not ensured just by operational excellence or technical knowledge. In my observation, the hotels

On your first day starting as a new hotel manager, when you walk along the corridor and pass reception, you

At 6:30 in the morning, an unexpected problem arises in the hotel lobby. Information wasn’t transferred from the night shift

Last week, while working with a hotel, I asked a young team member at reception “Why are you so energetic?”

One morning, the reception manager called me requesting consulting in a crisis environment. Tension between housekeeping staff and front-office staff

A friend of mine who works in hotel management recently came face-to-face with a very interesting problem. The reception team

A hotel’s success depends not on the excellence of a single department but on all teams working in harmony. The

Last week, while having coffee with a hotel manager, we had a very interesting conversation. Things at the hotel were

The first moments a guest steps through the hotel’s door form the foundation of their entire experience. In these first