Lasting Changes in Hospitality

The pandemic shook and changed the hospitality sector to its core. When businesses stayed closed, when people were stuck in

Last week, I encountered a situation that occurred at a four-star hotel in Istanbul. The hotel manager had noted VIP

When I chatted with a hotel manager last week, they said they weren’t sure whether to invest in automated check-in

When I chat with friends working at hotels, they tell me how much guests’ expectations have changed in the last

Last week a hotel manager asked me this question: “Why are our guests now asking us questions about our environmentally

The change experienced in the hospitality sector over the last five years has surpassed the previous two decades. AI technologies

Last week I was talking with a hotel manager. The photos they shared to promote the hotel on social media

I was talking with a hotel manager recently. They were talking about a four-star hotel. The interior design flawless, service

One of the most important calls you get as a hotel manager is undoubtedly customer complaints. But today these complaints

The biggest transformation I’ve witnessed in the hospitality sector over the past five years has undoubtedly been digital technology seeping