How to Apply CAPA (Corrective and Preventive Actions) in Hospitality

You get a guest complaint at a hotel. There’s no cold-water flow in the room. You solved the problem, the

I have a memory from a hotel last week: a young employee at reception skipped some standard checks while assigning

Last week, while chatting with a hotel manager, I heard that guest satisfaction rates were dropping but they couldn’t fully

Last week, while having coffee with a hotel manager, they asked an interesting question: “I do internal audits, but the

Last week, when I talked with the manager of a 4-star hotel, they said something like this: “I expect every

While chatting with a hotel manager last month, they said that even though they’d spent half their training budget, the

In the hospitality sector, customer satisfaction is usually determined not by technical skills but by the ability to build human

Recently, while chatting with a hotel manager, they said, “Our staff are eager to receive knowledge, but then everything reverts

One of the biggest problems I encounter in the hospitality sector is that trainings often end as quickly as they

As the summer months approach, a familiar situation begins in hospitality: phone calls, emails, and urgent hires. Managing large hotels